Customer Service Strategy

Customer Service is a segment of the Summit Group workshops focusing on delighting your customers through scripting.

Customer service should be scripted. If you write a script and practice it you will get guaranteed results every time. You have to teach the script and get the whole team involved in the performance.

Customer service gold standard
Telephone customer service
Transition from sales to operations
Color selection process
Strategies for managing the customer
Role playing strategies
Finalizing a job
Customer report card
Quality assurance sheet
Complaint process
Customer responsibility

GO TO the Sixth Critical Element: Sales & Estimating